Bow and Wanda
All cats will remain under our care until the adoption paperwork is completed on both sides and the microchip ownership has been changed. The following applies to all adoptions:
If a cat is unneutered at the time of adoption, the adopter agrees to having the cat neutered as soon as possible
The adopter has agreed to meet the terms of adoption of te cat, if the cat is rehomed as indoors, the adopter must follow the adoption care guidance and contact us in case there are significant changes wanted to be made.
If a cat is not vaccinated at the time of adoption, the adopter agrees to having the cat vaccinated as soon as possible unless there are overriding veterinary reasons for it not being possible.
The adopter agrees not to irresponsibly sell or part with the cat. If the adopter's situation has changed, we ask that you contact us as we will take the cat back and find the cat a new home.
Any information concerning the habits and past history of the cat is passed on by the L.I.C.K. to the adopter in good faith. This information has been provided to assist with the adoption process and successful adoption of the cat which may have come to L.I.C.K.'s care, sometimes the cats have been found abandoned, lost and of unknown background.
The information we provide you may be based on statements made by the previous owner, the rescuer or observations whilst in foster care. We cannot guarantee that this information is correct despite making every effort being made.
The cat is believed to be in normal health on leaving our care establishment except where specific conditions have been made known to the adopter on the cat Adoption Form and the responsibility for and cost of any future veterinary or other treatment shall be borne solely by the adopter.
When adopting a cat, the adopter agrees for their personal data to be passed to the microchip database by the L.I.C.K. for the purposes of registering the microchip. The adopter agrees to confirm their account and maintain the microchip, by informing the microchip database of any changes of address or ownership of the cat post-adoption.
We reserve the right to decline the adoption application at any point.
Terms and Conditions
This is the privacy notice of London Inner City Kitties (L.I.C.K). In this document, "we", "our", or "us" refers to L.I.C.K. We are charity number 1181426 registered in the United Kingdom. Our public address is at Mile End Road, London, E1 4UN.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
1.Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name and other identifiers that you may have provided at some time. Your contact information includes information such as home address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any special personal information about you.
If you do not provide personal information we need, the following may happen. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
3.The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
4.Information we process because of a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
5.Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services further.
6.Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our organisation.
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage organisational risk
protecting your interests where we believe we have a duty to do so
7.Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
8.Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
9.Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our organisation. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
If you have a complaint about London Inner City Kitties or any of our policies or procedures, please email us with full details of your complaint along with date of the incident on email@example.com.
The complaints procedure is aimed at members of the public about our services or L.I.C.K. volunteers. Data protection legislation requires us to only process complaints that come from people who have had direct contact with the charity. Therefore, we are unable to process complaints on behalf of a family member, friend, or acquaintance.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
Data protection legislation requires us to only process complaints that come from people who have had direct contact with L.I.C.K. This prevents us from corresponding with third parties about complaints. This means that we cannot help you if you would like to complain on behalf of a family member, friend, or anyone else, unless you have Power of Attorney.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
Complaints will be acknowledged within five working days and then replied to in full within a further 25 working days. Although we aim to reply within 25 working days, if the matter is complex and requires greater investigation it may take longer. If this is the case, we will let you know and advise as soon as possible and provide an estimated timeline on when we aim to provide a reply. Please keep in mind that we run with unpaid volunteers.
Complaints will only be considered if they are received within three months of the time when you were first aware of the situation.
If you remain dissatisfied following a reply to your complaint and you wish to escalate your complaint, this should be done within 15 working days of the date of our reply. We are unable to consider complaints outside this timescale.
If the complaint uses abusive language or threats, we may terminate correspondence about a specific complaint if it is clear that despite our best efforts we are unlikely to satisfy you. We will take this route after making sure that the matter has been investigated thoroughly and in line with our internal procedures. We will tell you when we are terminating a complaint and the reason we are doing this. In these circumstances it is unlikely that your complaint will be taken seriously.
We expect our volunteers to be professional at all times. We may not be able to inform you of the outcome of any complaints or concerns regarding a volunteer but we will still send you a reply when the investigation has been completed. Please be aware that we sometimes collaborate with other rescues, independent rescue volunteers, vet practices, the police, the council, social services, etc so may have to share the complaint details as part of the process.
We are always open to feedback as it helps us to learn and improve as a charity in our support for cats. Therefore, we investigate all complaints thoroughly to see what we can learn from them and where we can improve and make necessary adjustments.
Please keep in mind that our complaints procedure is not set up to handle animal welfare concerns about a particular cat or other general cat welfare matters. For any animal welfare concerns, please contact the RSPCA.
Please visit london-inner-city-kitties.org/terms for more details on how we use your data.
11.Use of information collected through our website's automated systems
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you complete them
Personal identifiers from browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve you an advert for our products or services when you visit some other website.
12.Disclosure and sharing of your information
Information from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
Third party advertising on our website
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Data may be processed outside the European Union
Our websites are hosted with Wix, please see more information about the location of their servers here: https://support.wix.com/en/article/about-the-wix-servers in Canada.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. We use Monday.com and Google Forms to manage applications. Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …].
we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …].
we are certified under an approved certification mechanism as provided for in the Act.
both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.
13.control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided in our databases you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our databases, you should contact us to make your request.
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
14.Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian
15.Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
16.How you can complain
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
17.Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
18.Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
This policy sets out how we use your information to help further our work in protecting cat welfare, we promise to respect your privacy and to treat your personal details with care.
We will only collect the data that we need to carry out the purposes you have contacted us for, and with your consent, we may also collect personal information when an individual corresponds with us by phone, email or otherwise.
We do not rent, swap or sell your personal information to third parties for them to use in their own marketing activities.
If you ask us to stop contacting you, we will keep your contact information, such as name, address, email and phone number on our suppression list, to ensure that you do not receive unwanted future communications.
If you have any concerns about the way in which we have used your personal information, please get in touch with us on email@example.com, we will be happy to discuss this with you.